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Conversica is the leader in conversational Artificial Intelligence (AI) Assistants for business. By automating routine business conversations, and personalizing interactions at scale, Conversica augments your workforce.
Like many of you, I can’t help but feel anxious, angry, and sad witnessing a number of hate crimes against Asian Americans and Pacific Islanders. From last week’s incidences in the Bay Area to what transpired last Tuesday, March 16, in Atlanta, GA, hate crimes continue to multiply and have tragically resulted in the loss of lives. According to one article, hate crimes against the Asian American and Pacific Islander community have been on the rise since the start of the COVID-19 pandemic. A detailed report released by Stop AAPI Hate revealed that there were at least 3,795 hate incidents targeting the AAPI community from March 19, 2020, to Feb. 28, 2021.
The Technology industry performed highest in two of the 4Ps (with 25% of companies earning an A in Promptness and 5% earning an A in Persistence) and earned the highest percentage of companies scoring an overall A grade—with 10% of companies executing consistently well across all 4Ps. While that’s good news for the companies that did well, there’s a large percentage of tech companies that fell short in their sales effectiveness: 25% of companies delivered prompt follow-ups with our secret shopper within 5 minutes. A (optimal: 11-15) 3% B (suboptimal: 7-10 / 16-20) 19% C (excessive: 3-6 / 21+) 71% D (too few: 1-2) 6% F (none: 0) To improve sales effectiveness, the Telecommunications industry should consider adopting new technologies to help them deliver prompt, persistent, and personalized messages at scale. A (optimal: 11-15) 4% B (suboptimal: 7-10 / 16-20) 26% C (excessive: 3-6 / 21+) 70% D (too few: 1-2) 0% F (none: 0) Media & Entertainment businesses can boost their sales effectiveness by delivering more touches to their leads and prospects.
Studies find the odds of qualifying a lead contacted within 5 minutes are 10 times higher compared to leads contacted in 10 minutes—and significantly higher than leads touched after 30 minutes. The content of the email reference the lead’s initial request (whether that’s a demo request, a content download, or webinar/event attendance). Depending on the sender and content of the email, a message will find its way into a Primary Inbox, Promotions Folder, Social Folder, or Spam Folder. By combining the power of intelligent automation with the human-like aspects of Conversational AI, an Intelligent Virtual Assistant acts as a virtual team member, able to deliver prompt, persistent, and personalized messages that always follow best practices.
Twice a year, Conversica follows through on our promise to share both our Diversity & Inclusion goals and our progress against those goals. Set annual goals for diversity and inclusion within our organization each year on Martin Luther King Jr. Day and revisit those goals mid-year on May 25th (the anniversary of George Floyd’s untimely death). Encourage the use of minority-owned, women-owned, veteran-owned, LGBT-owned, and differently abled-owned businesses as suppliers to Conversica. (our team target this year is 33% year over year growth), we have aggressive initiatives to drive recruiting and, ultimately, our selection of new team members to achieve our targets for race as follows: If you are a peer CEO reading this, transparency leads to change.