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Customers come into retail stores to purchase products they need, so it shouldn’t come as a surprise when the #1 reason they leave is when they ca A survey from iVend Retail found that 67.3% of respondents say that they walk out of a retail store empty-handed because they couldn’t find the product they needed and 66.3% said it’s because the store didn’t have the items they wanted. If customers aren’t finding what they need at your store, you could be having issues with product availability, product visibility, or both. If you’re running a promotion, it’s best to allow customers to redeem discounts across multiple channels, unless you have a very good reason to run a channel-exclusive offer (e.g., a special in-store event.)

A site inspection keeps your business, employees and customers safe by identifying potential hazards and risks. Here are some tips on using site inspections to reduce commercial insurance premiums. While an insurance company will often send an inspector to survey the site when you insure a new property and business, taking a preemptive approach can save much time and resources. Whether you want to reduce risks or reduce operating costs, preemptive inspections are a great idea that are quick to deploy and save more than they cost.

Inventory may be retail’s bread and butter, but it’s still very much a people-centric business. In a retail environment, this might involve team leaders and supervisors going out of their way to commend employees for handling a particularly busy day or holiday season or singling out a specific employee for having demonstrated exceptional customer service or conflict resolution skills. In order to really unlock a team’s potential, employers should make sure to constantly optimize their training and development strategies and ensure a good company culture. One of my tactics is to align the employee’s personal goals with the company’s.

Customers need to be able to tell what’s in your shop and what’s on sale from the street,” she adds. “Retail design that gives the impression of plenty of personal space and open areas is the key trend of 2021 and beyond, which is of course driven by Covid-19,” says Polly Kay, senior marketing manager at English Blinds.“Retail design then needs to concentrate on enabling physical spacing and creating the impression and illusion of greater space; such as by using light colors and uncluttered walls and displays, natural lighting, high ceilings, and minimalist designs. According to Carlos Castelán, managing director at The Navio Group, “Retail store design in 2021 and beyond will look different as stores actively embrace hybrid fulfillment models from their stores and change their layout to actively embrace options for customers such as buy online pickup in-store (BOPIS) and curbside pickup. Customers that come into the store may not notice this difference but, for example, we are likely to see retailers expand their back rooms to store or ship products to customers as well as potentially have dedicated pickup areas in their stores if the volume warrants.