Smart Things

We’ve been hard at work behind the scenes, and we’re excited to introduce our users to a new interface and look for the SmartThings app that makes controlling and monitoring your home easier than ever. This app update, available on iOS and Android, was designed to make navigation more seamless and the overall design and functionality more intuitive in how users are using the app to automate their homes. Users can now access a redesigned home screen for quick navigation, easily find all of their devices through search by brand, and see each of their devices categorized by room. We’ve also added product photos to our setup process to make it as easy as possible to add TVs and home appliances to the app.

This is a step forward in our journey to prepare you for the new SmartThings app, which will bring you access to hundreds of Samsung devices and services in addition to all of the Works with SmartThings products you already use and love. When you see a banner with an account update notice, just follow this guide or follow the prompts within the app to update your login. The process may take a few minutes to complete and during this time, you won’t be able to use SmartThings Classic. We’ll be back in touch when the next steps are ready, and we’ll give you plenty of time with each step to transition to the new SmartThings app, which we can’t wait to share soon.

Yesterday around , SmartThings began experiencing capacity issues with the SmartThings cloud, which led to an outage that impacted US users’ ability to log in to the SmartThings mobile apps and control devices. These issues intermittently persisted until , at which time the root cause of the outage was addressed, and users were able to access the SmartThings apps and control networked devices. Issues persisted for a small subset of those users, specifically related to installing and editing until just after this morning. Since that time, all US operations are performing as expected and we continue to closely monitor our systems.

As announced at CES, Samsung is uniting all of its IoT applications in Spring 2018, including Samsung Connect, Smart Home, Smart View and more, into the SmartThings app. The new SmartThings app is our first step towards making this happen, and brings simplicity and connectivity to a wider range of smart devices so our users can easily and securely control their homes, and is available to download now from the Google Play and Apple App Stores. We are working to ensure a smooth transition for our existing users, and to make the process as painless as we can, we’ve renamed the current app our users use (and will still see in their phones) to SmartThings Classic. If you are a new SmartThings user, you will be directed to download the new “SmartThings” app to begin to monitor, control, and automate your home from anywhere in the world, and begin to add as many connected lights, locks, sensors, and devices as suits your unique personality and lifestyle.