Robert Lewis

NatWest are trialling a new companion to the NatWest app called Mimo, which has been designed to help customers save time, save money and enjoy financial peace of mind. Mimo will help customers budget, remind them of the financial tasks they need to do and provide proactive and personal insights into their money, looking at their bills or day-to-day spending, as well as insurance, subscriptions and utilities and will be able to take direct action for them — bringing them the best deals in the market. We know that customers want to keep better track of their money, but find it hard to find the time or the motivation to manage the admin around that, so we’ve developed Mimo to make it easy, simple, and as straightforward as possible to keep on top of their finances. ” Research and customer feedback has shown that customers lack the time or motivation to manage their life admin, resulting in them forgetting important tasks such as paying their credit card bill, thus incurring unnecessary charges, or missing opportunities to save money.

Despite the common assumption that the younger generation is more tech-literate, three in 10 (31%) 16-24-year olds have been a victim of online shopping fraud, compared with only 12% of over 55s according to secure payments provider Shieldpay. Those aged between 16-24 who were scammed whilst purchasing an item online lost on average £613, compared to those aged 55 and above losing £337, a difference of £276. On average, 16-24-year olds have 42% of the money they lost returned to them by their bank or payment provider, whilst those aged 55 and over managed to recover 77% of their money. Seven in 10 (71%) of those aged over 55 would not transfer any amount of money to a stranger online, compared with only three out of 10 (29%) aged 16-25.

On average, first direct’s customers interact with the bank through digital channels (app and browser) around 25 times more than telephony each month. The trend towards mobile banking has been increasing rapidly, with industry predictions suggesting 2019 will be when app usage overtakes online (desktop) in the UK*. “first direct continues to be a pioneer of seamless, secure, and intuitive banking. Our customers want an omni-channel approach to banking but they’re now choosing the app as their primary way of managing their accounts. Mobile offers our customers more and more functionality, and we’re seeing a rapid migration towards mobile becoming the digital channel of choice.

The scammer will ask to remotely access the victim’s computer to fix it, at a charge, or simply ask for credit card information to ‘validate the software’. The provider will never use a TalkTalk account number to prove a call is genuine, never ask for a full password, never ask for bank details to process a refund and never ask for money to be sent through services such as Moneygram or Western Union. You can look out for tell-tale signs phishing emails with things as simple as poor grammar, but you will also need to ensure your computer is kept updated, a good anti-virus software is installed and you use the latest version of your web browser TalkTalk customers can take advantage of our award-winning SuperSafe Boost which protects devices from a wide range of everyday online attacks. The 10 police force areas targeted most with these scams last year were: Donna Moore, Head of Scam Prevention at TalkTalk says: “Scams are becoming increasingly sophisticated crimes that affect the whole country on an unprecedented scale.