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Prosource, the region’s leading business technology solutions provider, has been recognized by two industry-leading office equipment manufacturers for delivering exceptional service and a superior customer experience. These awards conferred by Konica Minolta Business Solutions, U.S.A. and Toshiba America Business Solutions reflect our ongoing commitment to solving our customers’ problems and delivering an unmatched customer experience. Toshiba’s ProMasters Elite Certification program specifically measures authorized resellers across three areas critical in delivering a high-quality customer experience: exceptional service, training, and customer support. “Prosource has invested a significant amount of time and resources into becoming experts in servicing our industry-recognized e-STUDIO™ multifunction printer line,” said Toshiba America Business Solutions Vice President of Service Ken Hiteman.

Prosource has once again been named a 2020 Elite Dealer by ENX Magazine, an award recognizing the nation’s top office technology dealers. This award reflects Prosource’s customer-centric culture, our engaged team, and our drive to continually improve and innovate to meet our customers’ needs as a trusted technology partner. In a year of substantial challenges brought on by the pandemic, we have come to measure an Elite Dealer by its ability to pivot to the changing needs of its customer base,” said Susan Neimes, Managing Editor of ENX Magazine and ENX The Week In Imaging. With a monthly circulation of more than 25,000 hard copies, ENX Magazine serves as a leading integrated resource that brings together industry people, products, and business concepts and strategies for office technology industry professionals.

Five Trends to Embrace in Print Production Throughout their years in the industry, Doug and Denny have been tracking business growth and decline against how organizations can adapt to changes in the industry, including the ability to not only innovate but also to look ahead to identify and embrace industry trends. Denny and Doug shared trends in print production that can help organizations achieve a competitive advantage, including the rise of inkjet, transforming cost centers into revenue generators through transpromotional printing, adaptive technologies to add value to the printed page, web-based automation, and managed print services. For in-plant and commercial printers, inkjet means an opportunity to reduce costs while meeting customer demands; in fact, production inkjet can achieve as much as 75% cost savings over production toner. While inkjet can’t match the quality of digital toner machines, it enables organizations to take high-volume transactional customer communications, such as insurance policies and billing statements, and turn them into effective marketing, or transpromotional, messages reliably and cost-effectively.

The firmware wasn’t receiving security updates, and this vulnerability allowed a hacker to breach the company’s network. In the story above, MFA would have prevented the hacker from using the breached password to access the company’s network in the first place. Cybersecurity awareness across your organization is key to ensure that end-users know how to spot and avoid common cyber scams intended to trick them into giving up their passwords (remember all those re-used passwords?) or downloading malicious files. As your managed security service provider, Prosource will identify your risks and work with you to implement best-in-class solutions to prevent, detect, and respond to internal and external threats—from dark web scans and phishing simulations to network and endpoint monitoring, business continuity and disaster recovery, managed detection and response, and more.