SaviLinx
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SaviLinx, headquartered in Brunswick, ME, is a contact center company providing services as an outsourcing partner for government and commercial clients as an SBA certified WOSB with HUBZone pending.
$2000 Scholarship to Pursue Finance Degree at University of Southern Mississippi in Hattiesburg SaviLinx is delighted to announce that Wendolyn Johnson is our 2020 SaviScholar. A Customer Service Agent reporting to SaviLinx’s Hattiesburg, MS contact center, Wendolyn will use the $2,000 scholarship to pursue a degree in finance at the University of Southern Mississippi in Hattiesburg. Getting a degree will help me to help other people manage their finances, start a business, and plan a brighter future for themselves and their families. “Wendolyn truly represents SaviLinx’s values of passion, respect, and helping people,” says Heather D. Blease, founder and CEO, SaviLinx.
SaviLinx Adds Locations in Caribou, Maine and Lawrence, Massachusetts; Hiring Now for 800+ Seasonal and Steady-Agents BRUNSWICK, Maine – September 18, 2020 – SaviLinx, LLC, a contact center specializing in customer service, business process outsourcing, and technical support services, has launched two new facilities: The company has opened centers in Lawrence, Massachusetts and Caribou, Maine in addition to its Brunswick, ME headquarters and Hattiesburg contact center. Our new center in Lawrence, Massachusetts started taking calls last week for a new program, and we’re hard at work outfitting a new center in Caribou, Maine. ” SaviLinx is hiring more than 800 Customer Service Agents for seasonal positions to help military members and their families choose and enroll in health insurance plans.
This facility will serve a new contract to provide BPO services for insurance claims customer service, application, and adjudication. The Lawrence facility will house program management and tech support personnel and will have space for meetings, training, and in-center Agents. SaviLinx is currently hiring Agents for this location, including bilingual English/Spanish, bilingual Portuguese/English, and English-speaking Agents. Successful applicants will be within driving distance of the Lawrence facility and have critical thinking skills, strong customer service skills, and be comfortable with learning new computer programs and applications.
Government contracting for customer service is a complex field: Federal and state agencies require skilled Agents who can answer complex questions and provide professional service from citizens who often are experiencing stressful situations. Providing professional and empathetic service is just the start – most government contracts require strict service and operational protocols, and BPO service providers must be able to hire, train, and manage large numbers of skilled Agents. SaviLinx CEO Heather Blease talks to GovCon Giants podcast host Eric Coffie about the company’s start in government contracting for customer service, and the growth the company has experienced. In the podcast discussion, Heather also talks about SaviLinx’s government BPO service programs serving several large federal and state agencies to help military members navigate insurance options and enroll in a plan, to help people who have lost their jobs to file unemployment claims and track the status of their benefits, and to help citizens enroll in a state paid family medical leave program.