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It allows patients to consult medical professionals via technology for a range of illnesses or follow-up care from the comfort of their home,” said eMDs, a health services software company, in a statement. In the U. S., close to sixty percent of HCDMs expressed confidence while only forty percent of consumers shared that sentiment,” Cisco reported in their 2013 Customer Experience Report focused on health care. One of the key findings in the “In-Person vs. Virtual Customers Service“ section of the report was this: “More than 60 percent of consumers from Germany, Japan and the U. S. indicate being comfortable with the idea of being treated by a specialist using virtual technology. While the majority of consumers who have health care apps on their mobile devices indicate their apps are related to healthy eating and exercise, 25 percent indicate they are for chronic disease management,” the report said.