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To enhance the utility companies SAP environment, the vendors at the conference were showcasing services, innovative technologies, applications and other products that can be customized to suit the utility’s needs. This year some noticeable trends at the conference were; procurement solutions, mobile device management applications, IoT,  the cloud and customer journey mapping. Lastly, numerous presentations were focused on ways to improve the experience of a customer by taking a step into their shoes and looking at the entire customer journey from starting service all the way to ending service. We saw that utilities are starting to think outside the box and are looking at new emerging technologies (such as MiUtility) that can be leveraged along with their current SAP environment to ultimately create a new sense of customer delightfulness without having to upgrade their current systems and go through lengthy and costly implementations.

During CS Week17 in Fort Worth, TX, we uncovered an interesting trend: Customer satisfaction is more important than ever and is being paired with digital advancements that have completely revamped the service industry. ” Customer satisfaction has become digital and instantaneous – with cloud and SaaS on the rise, utility companies are pushing for this initiative more than ever. We learned how to connect the dots between technology and customer service; to expand technologies, but to never lose personal relationships with our customers which we value so much. The CSR, the field services tech, the IT Supervisor, and even you, regular person who finds paying their utility bill by phone annoying!

Throughout our support roles, we have come across many non-user friendly solutions, and have taken strides into building our solutions to not only reduce execution time for the user, but also be inspired by other industry leading user-friendly applications to make the overall user experience the best it possibly can be. We’re redefining this digital world and transforming customer satisfaction into customer delightfulness by empowering utilities to build amazing applications for the modern world. Not to mention being named as CIO Review’s  in the past 3 out of 4 years, and named in Inc’s  500,  in 2015 and 2016, we’re also thought leaders challenging and disrupting the industry; the Energy Thought Summit, SAP for Utilities, and CS Week are just a few of the events you can find us at. Stay awhile and we’ll uncover innovative technologies and IoT for the utility industry, discuss market trends with our industry experts, and learn more about what we’re doing in the MiWorld of Avertra!