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As we kick off the winter season, we are seeing increased WiFi usage, hearing that Canadian cancellations are being rebooked by northern US customers (at least in Florida), hearing that some of you are still having staffing challenges, seeing Premium Internet built into new properties/expansions and starting to see more upgrades of existing WiFi solutions – even with high occupancy rates. The best answers we’ve heard from operators who are investing in Premium Internet: To meet the needs of guests who are working or schooling on the road in the new normal of COVID Tie with other operational projects for cost leverage (site expansions, electrical upgrade, security camera, cable TV renewals, internet circuit renewal savings, etc.) If you don’t have property-wide outdoor and indoor coverage with streaming, then set expectations on your website to meet the needs of families working and schooling from your property. If you don’t have property-wide outdoor and indoor coverage with streaming, then set expectations on your website to meet the needs of families working and schooling from your property.

How to Use WiFi to Boost Your Guest Reviews Guest reviews, particularly with sites such as TripAdvisor, Yelp and Campground Reviews, are the main way people decide if they want to stay at a property, particularly for millennials. A recent KOA blog states that almost five million people think of themselves as digital nomads, and many RV Campgrounds recognize the importance of providing guests with great internet connectivity. If you’re able to catch a bad review shortly after it’s posted, you may be able to reach out to the guest and resolve their issue quickly, which might result in them changing their review to be more favorable. Partner with a WiFi vendor who provides Guest Support, guests are able to reach out to a support representative 24/7 for device troubleshooting.

Here are some things to consider with regards to the WiFi network at the property before you finalize your plans Audit Internet Infrastructure. If you’re buying a property, what is the existing internet infrastructure? If you’re able to catch a bad review shortly after it’s posted, you may be able to reach out to the guest and resolve their issue quickly, which might result in them changing their review to be more favorable. Partner with a WiFi vendor who provides Guest Support, guests are able to reach out to a support representative 24/7 for device troubleshooting.

In the last 60 days, I’ve presented at the Virtual Outdoor Hospitality Conference, Glamping Conference, ARVC OHCE and KOA Conference & Expo about the impact of COVID-19 on connectivity and trends and 2021 planning. To support consumer streaming for video conferencing and company VPN (Premium), you need a minimum guest speed of 5Mb x 1Mbps. Set Consumer expectations: if you don’t have property-wide outdoor and indoor coverage with streaming, then set expectations on your website to meet the needs of families working and schooling from your property. Reply here to request a copy of the presentation on COVID and Trends for your 2021 planning or to schedule an account plan call for your Connectivity as well – guest experience, internet circuits, site expansions, vacation rentals, support plan changes, enhanced coverage are a few of the improvements.