avaya.com

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Avaya is a transformative force in digital communications software, services and devices, designed for businesses of all sizes.

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Highlights
Building the Next Generation of Engineers with Avaya Academy

The immersive, global program helps accelerate development, long-term engagement and professional growth to help prepare engineers for today’s fast-paced and rapidly evolving industry. As the latest expansion to our successful Avaya Academy, our third class will support 14 talented and motivated individuals in engineering and R&D with exceptional training, advanced industry knowledge, and a customer-focused mindset that will propel them and us into the future. For engineering participants, this can include: A core element of the program is the ability to learn from one another in an innovative and experimental environment, gaining fresh perspectives and finding new ways to solve challenges that deliver transformative value to our customers. With mentorship, guidance and support from managers, peers and executive leaders like me, Avaya Academy participants will help bring emerging new technologies to market, deliver product breadth and depth, and provide new high-value services.

More Than Medicine: Southcoast Health Raises the Bar with Avaya

The organization’s exceptional standards—driven by core values of engagement, accountability, support and innovation—are upheld across its multiple locations for establishing trusting partnerships with patients, families, colleagues and communities. As a health delivery system with multiple access points, Southcoast offers an integrated continuum of health services throughout its local regions to ensure comprehensive, quality care. These kinds of capabilities are critical in today’s smart, digital world for delivering personal, face-to-face care regardless of the physical presence of a patient, family member or medical professional. We have 55 remote locations, three different hospitals, and 450 different healthcare providers as part of our network, and our Avaya communication solutions enable us to provide an optimal combination of human touch supported by smart automation for improved patient experience,” said Tim Rosner, Chief Technology Officer, Southcoast Health.

Avaya Kicks Off Month of Giving with Charity Tourney At Pinehurst Golf Club

Golfers of all skill levels, executives, colleagues, partners, industry peers, and tournament sponsors will gather to tee off in what should be a fun and challenging day of people coming together for a common goal. Avaya customers, channel partners, suppliers, technology partners and colleagues will compete in the fundraiser with tournament prizes like longest drive, closest to the pin, and the always fun putting challenge. ’s top initiatives include observing human rights in our business operations, eliminating social and environmental harm of conflict minerals, developing environmentally-friendly product design, providing service solutions to economically disadvantaged female small business owners and more! Extra pairs of hands, feet, clubs, and smiles will be put to use to help support the players, sponsors, attendees and of course help raise money

Facial Recognition and the Opportunities for Better Customer Experience

In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the government’s line because “Big Brother is watching. Backed by the proliferation of high-resolution cameras in public spaces, robust artificial intelligence algorithms, and ever-increasing computer processing capabilities, FR has quickly become entrenched in our everyday lives. FR is being tested at many major airports and will be deployed at London Heathrow later this year with the promise of both improving security and reducing reliance on ID and boarding passes while cutting boarding times in half. One of the most promising applications may be in contact centers; more than 70% of incoming calls today originate from mobile phones, not to mention the increasing volume of contacts via SMS, Rich Communication Services (RCS) and messaging channels such as Facebook Messenger and WeChat.

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