phone.com

Record growth is the result of unparalleled customer service, small business demand for flexible, mobile UCaaS solutions, and the need for HIPAA-compliant video communications Newark, NJ (March 18, 2021) While some services that used COVID-19 as a means to remake themselves as business collaboration tools suffered service disruption and unresponsive account management, Phone.com’s growth did not hinder its ability to deliver superior customer service. In addition to end-to-end encryption, no matter the device, browser, or location, Phone.com’s Video Meeting Service offers the most comprehensive, adaptable, and easy-to-use cloud services for remote video communications. While the pandemic instigated a surge in cloud communications, Phone.com’s success reflects its more than 13-year commitment to innovation, intuitive user experiences, and alignment with today’s mobile-first marketplace.

The Federal Communications Commission (FCC) explains, “Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line (…) VoIP services convert your voice into a digital signal that travels over the Internet. Personal or business-owned mobile phones, laptops, and desktop computers can quickly turn into your company’s office phone system in just a few clicks. Yes, the VoIP phone service depends on a stable Internet connection and proper bandwidth to work, but if the service is down, you can have a backup plan in place to make sure you and your staff have access to your office telephone systems. 911 access: that “Portable interconnected Voice over Internet Protocol (VoIP) services can be used from virtually any internet connection anywhere, which raises challenges for the emergency services community in determining the location from which a 911 call has originated (…) accurate physical address to your interconnected VoIP service provider to ensure that emergency services can quickly be dispatched to your location.

– Phone.com today announced that the company’s Senior Manager of Customer Loyalty and Strategic Accounts, Tana Jackson, has been appointed to the Customer Experience (CX) Program at the University of California It’s truly an honor to join the Advisory Board for UC Irvine’s Customer Experience program,” said Tana Jackson. Inferior support and service experiences, a direct result of glaringly outdated communications technology designed in an era when workers were tethered to their desks, caused a mass exodus of fickle customers from which several enterprises may never recover. I’m especially proud of how our team is applying their own experiences utilizing Phone.com’s solutions in a variety of new and different use-cases to gain an even deeper understanding of the customer experience,” said Jackson.

The main activity that a live receptionist service takes over is the answering of all incoming phone calls. Fulfill Customer Needs: Live receptionists are also able to take the appropriate action that each call requires, such as taking messages and sending them via email or text, or transferring calls to the right extension, mobile phone, or voicemail. : A live receptionist service is fantastic for businesses with a high incoming call volume, because our team of highly trained receptionists can receive multiple calls at once. Our live receptionists are highly-trained customer service representatives, and as such they are able to take calls for many types of companies in various fields such as legal, medical, and real estate, to name just a few.