centriam.com

CX drives growth by ensuring that you: Centriam’s 2017 Retail Survey found that customers who had a great customer experience were at least three times more likely to return. Let’s take a look at these three benefits of a dynamic data layer: In order to improve existing customer experience programs, you need to understand the details of how customer experience varies. This CX platform should make it easy to ask your customers about their experiences, take action on customers most likely to benefit from follow up, and assess the impact of you customer experience program over time. Minimally to estimate the financial impact of improving customer experience in retail, you want to include: Number of repurchases: We expect customers with higher loyalty to come back and repurchase more frequently.

Selecting the right technology for your CX program 4: How to get started with CX for telecoms Companies across industries have found opportunities by putting their customers first, and telecom is no exception. 2: How to select the right technology for your telecom CX program When considering which technology is the right option to power your customer experience program, it helps to remember the “three P To assess a platform’s ability to provide you with the data you need, use the following five questions as a guide: Does it help you send specific customer feedback to the right person for follow up? For example, if you wanted to make select survey data available to a network analyst, provide editing and data rights for all surveys to a CX researcher, while only granting permission to modify recovery offers for a program manager.

How to Get Started with CX in Community Banking 4: Closing the loop is key for community banks In a November 2017 Financial Brand article, customer data company NGData found that less than one third of banking consumers said their banking experiences improved. 4: Closing the loop is key for community banks Acting on the feedback you receive from customers is essential to a successful customer experience program. As we mentioned earlier, when Centriam asked customers about a recent problematic experience, 4 out of 7 said they expected follow up within a day, but we can’t stop there. Your bank needs a technology that is able to support that and accomplish the following with ease: Use additional data sources to cover additional touchpoints as you expand your program over time.