To assuage fears of guests that will return to hotels, a flurry of organizations and individual companies have come forward with detailed operational plans on how they plan to welcome guests back to their properties and how they’re striving to provide a safe environment for both guests and employees.
Marriott, Hilton, Hyatt and Wyndham have each communicated their plans to the public, and while IHG hasn’t released an official plan to the public yet, it has a section in its COVID-19 advisory explaining that its properties “have increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points in guest rooms.
Highlights of its plan include identifying 18 high-touch areas to receive enhanced cleaning protocols, a minimum of three checks daily on property-level adherence to enhanced cleaning standards, use of advanced technologies to sanitize guest rooms, maintaining social distancing at each property, imposing regulations on suppliers to minimize contact and the spread of germs and dedicated “Quality Inspection Teams” and “Environmental Health and Safety Managers” at each property to maintain compliance with guidelines established by the CDC, WHO and local governments.
The initiative will roll out “in the coming weeks” and will focus around four main objectives, including a stepped-up cleaning and disinfection protocol of all guest rooms and public areas, shoring up its supply chains to make sure hotels are equipped with all the materials they need, adhering to the “Safe Stay” criteria outlined by the AHLA and making sure guests are aware of these new procedures and that they’re also doing their part by doing things such as continuing to practice social distancing.