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What we are doing to keep our customers, employees, and partners safe I wanted to reach out to each of you to send a message of support in these highly unusual times, and also to let you know how Saatva is meeting the challenge presented by Covid-19. In our Manhattan Viewing Room, where we are welcoming visitors, we are following all current CDC best practices, including frequent sanitizing of common areas and equipment, and closely monitoring the health of staff members. As always, Saatva mattresses are made in the United States, where we maintain the highest standards for health and safety in the world, and covered in hypoallergenic organic cotton that has been treated with an exclusive antimicrobial agent. Our sleep concierges are available 24/7, so if you have any questions about our mattresses or delivery practices, give us a call anytime at 877-672-2882.
Following are the details of the friendliest warranty in the mattress industry: For the first 2 years of the 15 year non-prorated warranty, Saatva will replace your mattress with a brand new Saatva at absolutely no charge to you if deemed defective. In years 3-15, Saatva will completely repair and re-cover your Saatva, the only charge to you being transportation costs of $99 each way. If you choose, instead of us repairing your Saatva in years 3 to 5, we will deliver and install a brand new Saatva mattress for only 40% of the original price you paid. Within years 6 to 10, we will replace your mattress for only 60% of the original price you paid and years 11 to 15, we will replace your mattress for only 80% of the original price you paid.
Following are the details of the friendliest warranty in the mattress industry: For the first 2 years of the 15 year non-prorated warranty, Saatva will replace your mattress with a brand new Saatva at absolutely no charge to you if deemed defective. In years 3-15, Saatva will completely repair and re-cover your Saatva, the only charge to you being transportation costs of $99 each way. If you choose, instead of us repairing your Saatva in years 3 to 5, we will deliver and install a brand new Saatva mattress for only 30% of the original price you paid. Within years 6 to 10, we will replace your mattress for only 50% of the original price you paid and years 11 to 15, we will replace your mattress for only 75% of the original price you paid.
With this option, instead of repairing your Saatva HD in years 3 to 5, we will deliver and install a brand new Saatva HD mattress for only 40% of the original price you paid. In years 6 to 10, we will replace your Saatva HD for only 60% of the original price you paid, and in years 11 to 20, we will replace your Saatva HD for only 80% of the original price you paid. If your platform bed has slats, it is required that you apply a layer of solid surface (i.e. plywood, masonite board) over the slats to achieve a uniform surface so as to preserve the longevity and integrity of the Saatva HD mattress. If you are using a metal frame, the warranty shall be void for Queen and King sizes if the foundation is not supported by a 5- or 6-legged metal bed frame.