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We build delightful human interactions with voice, text, and chat based technologies.
Bluefin, the Leader in Payment Security, has selected IVR Technology Group to furnish their merchants using their PayConex gateway with secure automated payments by phone and text. IVR phone and text payments have seen a dramatic rise in demand as companies respond to consumer expectations in the wake of COVID-19. Our integration with IVR Technology Group enables the highest level of PCI compliant phone payments directly through PayConex, which means simple adoption for our clients. We’ve made it easy for Bluefin merchants to get up and running with payments by phone and text,” Says Jim Barker, Chief Revenue Officer at IVR Technology Group.
There’s a lot of interest around texting for business, especially 2-way texting and SMS text campaigns. 98% of people open text messages before the end of the day, and only 4% have unopened text messages. With 92% of Americans able to receive text messages, and 91% report always having their smartphone nearby, it’s time to fit texting into your customer communications strategy. With 92% of Americans able to receive text messages, and 91% report always having their smartphone nearby, it’s time to fit texting into your customer communications strategy.
Multi-factor Authentication (MFA) is the best solution for businesses as an additional layer of security safeguards where data security is critical. Other Multi-factor Authentication methods require a USB fob with an encrypted key or an app that generates a random code to gain access. Text-based Multi-factor Authentication involves first authenticating a customer when they log into your portal or other private-access website or app. Two-step verification through SMS, PCI, DSS, NACHA, HIPAA compliance, check, check, check and check.
And since the higher-skilled agents trained in text communications with customers come at a higher cost, introducing automation allows them to spend more time with customers. By integrating with this nationwide pharmacy’s customer database, we can use text messaging to communicate with each of these customers at precisely the right time. Contact centers are beginning to use more text-based automation to handle communication with customers where agents aren’t necessarily needed. Many contact center leaders indicate that an agent’s cost of customer engagement is 8-10 times higher than the cost of automation.