seiservice.com
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As a Third-Party Maintenance (TPM) provider, Service Express specializes in data center maintenance for server, storage and network equipment. We meet the need for post-warranty support solutions by helping IT professionals reduce costs and connect to an outstanding level of user-friendly support. In addition to hardware maintenance, we also offer hardware system solutions, sales and upgrades, OS support, IT asset recovery, virtualization support and data center relocations. Founded in 1993, we partner with customers in all verticals – hospitals, manufacturing, universities, financial institutions, government agencies, and other mid-to-enterprise-size companies worldwide. We’re experts in the data center, geniuses at service delivery.
Extending the life of important capital investments can provide valuable savings and as a result, companies are evaluating the benefits of moving away from vendor maintenance contracts and toward third-party maintenance (TPM) contracts. According to Gary Audin, President of Delphi Inc., partnering with third-party maintenance (TPM) organizations is not as risky as some consider it to be—and customers are becoming more comfortable with the idea of leaving their original equipment manufacturer (OEM) contracts for a solution that better suits their needs. When looking for TPM support, look at providers who offer the following risk abatements options: As a direct result of the OEM business model, customers face increases in maintenance costs year after year and/or the eventual cancellation of OEM support once equipment reaches the End-of-Life (EOL) and End-of-Support-Life (EOSL) stages. TPM providers do not need to recoup research and development investments, therefore their maintenance services often range from 30 to 60 percent less than OEM pricing for post-warranty coverage.