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Yesterday, Google announced a partnership with RPA provider Automation Anywhere to integrate robotic process automation (RPA) software into its Apigee, AppSheet, and AI Platforms. The partnership will be available on Google Cloud, which Automation Anywhere has agreed to migrate its service to in exchange for being Google’s premier RPA provider. Year-after-year, the leaders in the RPA space are Blue Prism, UiPath, Automation Anywhere and WorkFusion. Our customer, Dot Foods, implemented a Blue Prism RPA solution and they now have an automation steering committee to pinpoint where their RPA solution will go next.

Healthcare providers use automation technology for both non-vertical-specific tasks, such as staffing an IT help desk, and critical vertical-specific tasks, such as physician credentialing or verifying insurance eligibility. Using AI, healthcare providers can leverage historical data to predict upcoming patient needs and identify the best interventions before the patient’s condition begins deteriorating. In healthcare, intelligent automation use cases range from auto-indexing and filing scanned documents into patient folders and reconciling DICOM images against a master patient index before archiving to automatically collecting data from patients and scheduling appointments based on a clinician’s availability. KeyMark makes building an intelligent automation program easy and cost-efficient for healthcare providers through our OnBase Boost that uses Blue Prism technology to automate tasks within OnBase.

In this episode, we continue our RPA in Healthcare series with Anna Twomey, Blue Prism‘s Senior Solutions Advisor for Healthcare Americas and KeyMark’s Sam Whitten, Director of RPA Sales. When we talk about contact tracing and the digital workers, and to get a little more specific as to what we actually do and what the digital workers can actually do, is gather contact information and predictively link contacts through a range of algorithms and map that to a visualization map so that you cannot only see your clusters, but you can see where potential other individuals have been impacted by one positive case that comes through from the lab that says, “this person has tested and they now are positive.” Through that connection and any of their family members or local constituents that have come in contact with them, we can geographically map that and see those connections. Handing those tasks that are repetitive and mundane and time consuming for the most part off to a digital worker or a robot that is able to handle some of that task management, frees up their time to really analyze what’s going on with the disease and start to build reports around what is happening with a disease. Alex Frazier (10m 13s): Being able to alleviate some of that pressure for people that are already being pulled in a hundred different directions during these times with what’s going on and be able to give them some sort of relief by having a digital worker takeover tasks that take a lot of time and take a lot of attention, but not necessarily add a lot of value seems like a great benefit.

Indeed, about 500 years ago, Queen Elizabeth I was rumored to have turned down a patent for an automated knitting machine from William Lee because of her alleged concern for the fate of “the unprotected young maidens who obtain their daily bread by knitting”. The robotics revolution in manufacturing increased productivity in the 20th century 50-fold, meaning that by the year 2,000 one person in manufacturing could achieve the work of 50 people. That means that any company can access an extensive toolbox of the best cutting-edge technologies, such as machine learning algorithms, enabled by digital workers deploying them on top of existing systems. Jason Kingdon is Chairman and Chief Executive Officer of Blue Prism, a KeyMark partner and software firm that specializes in robotic process automation (RPA).