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Among the soft skills that are typically considered to be the most difficult to master are conflict resolution, interpersonal skills and the ability to communicate effectively, especially in high-stress and conflict-charged situations. Well-honed soft skills are a great asset for anyone to possess, and especially advantageous for property managers who periodically find themselves handling challenging situations with residents. Most residential rental properties have rather clear payment requirements spelled out in the lease agreement and stringent rules and consequences when residents miss a rent payment. The first time a resident misses a payment, it’s OK to simply notify them and include a copy of their lease or association agreement with the notification.

According to Microsoft’s’ 2018 State of Global Customer Service report, 56 percent of consumers have greater expectations when it comes to customer service now than they had the previous year. The best solution, which ensures consistent posting to all third-party listing sites and your website while saving hours of time for staff, is one-click vacancy posting software like Appfolio’s, which allows you to instantly update vacancy information changes, ensuring positive experiences for prospective tenants from the moment they engage with your brand. By making all application, screening, and leasing forms available online, prospective tenants using mobile technology are one step closer to securing a signed lease on your property while empowering you to fill vacancies with qualified tenants faster, even during the prospective renter’s first visit to the property. According to Microsoft’s 2017 State of Global Customer Service Report, 70 percent of consumers worldwide have a more favorable view of brands provide proactive customer service notifications, and 52 percent of U. S. consumers have a more favorable view of brands that offer a mobile-responsive customer service support gateway.

It's critical to remember that if a property manager or landlord become embroiled in a dispute with a tenant, a lease agreement containing outdated language may cause them legal issues rather than protect them. Your lease agreement should clarify the following issues: * Restrictions on the number or type of pets, and the tenant's responsibility for cleaning up after them * Restrictions on the use of the property, such as smoking or alcohol use Stating the rules up front delineates the tenant's and the property manager/landlord's responsibilities, and clarifies under what circumstances either party has legal recourse. RentVest Property Management offers customer-centric property management services to property owners in Atlanta, Las Vegas, Dallas, Phoenix, Tucson, Reno, and Hawaii.