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Over the last decade, as technology has grown more secure, many companies are beginning to adopt a way for clients to pay their bills online. As online payment options grow, more providers have found the best ways to differentiate themselves from competitors is by integrating with their accounting software and other core business tools. Many payment processing companies are now working harder than ever to help businesses set-up online payment methods quickly, whether through their website or a fully automated billing software. The benefits of accepting credit cards and ACH payments have impacted many businesses who have been experiencing dramatic cash flow issues from delayed checks and cutting down the time it takes to receive a client’s payment.

Despite the significant challenges, many businesses demonstrate incredible resilience and find creative ways to keep the business open through lock-downs and various regulations. Brick-and-mortar stores are adding the option of curbside pick up and self check-out, reducing the spread from customers coming in and touching extra merchandise. In addition, adding new ‘contactless’ payment methods to reduce the risk of exposure to their staff and customers has helped encourage customers to feel safe and continue shopping. Another successful tactic retailers are using to grow their network of shoppers is adding an e-commerce option to their store.

Many businesses have had to implement online ordering to keep their doors open, despite limited seating capacity to complete shutdowns. There is good news though, due to the need to keep the hospitality industry thriving, point-of-sale providers like SkyTabs are offering online ordering for free during COVID-19 to support the industry and local businesses. Many restaurants plan to keep online ordering as part of their business going forward, as it brings in more customers and increased orders, leading to extra revenue to offset any service cost. There are many ways to add more contactless payment and ordering options to ensure your business is protecting your staff and customers without spiraling into debt.

For those who haven’t read the book, a Dream Manager’s purpose is to help employees achieve their personal and professional dreams and provide them the resources to achieve them. Some of that may end up being counter-intuitive to our own profits as it could mean some great people leave to pursue a dream that doesn’t involve us, but I believe it’s part of my calling as a Christian to help people The truth is people who aren’t happy aren’t going to be amazing at customer service or have an outstanding work ethic. I wish I could give a scientific number or results, but I sincerely believe that impacting people’s lives at work and taking their dreams into account makes their world and the work they do better.