Decisiv

Canada’s largest food retailer is automating service data and workflow processes and realizing lower maintenance management costs Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today that Loblaw Companies Limited is lowering costs and more effectively deploying fleet assets by using an integration module developed by Decisiv between SRM and its Cetaris Fleet maintenance management software. Decisiv enables us to automate the management of service information so it is readily visible in our Cetaris Fleet system, driving down costs and raising asset utilization. The integration with the Decisiv SRM platform enables the automated exchange of key service and repair information between ASIST and Loblaw’s Cetaris Fleet maintenance management software. The complexity and nationwide footprint of the Loblaw Companies fleet operation across Canada requires effective coordination and management of a distributed service and maintenance process,” said Michael Gibson, VP Strategic Partners at Decisiv.

Decisiv empowers service providers to elevate fleet relationships into trusted partnerships, maximize uptime for customers and drive new business Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today that following successful beta testing its new SRM Sentinel Managed Care application is available for service providers. The Decisiv SRM Sentinel Managed Care application allows fleet customers to focus on their core business by leaving maintenance and repairs of all makes and models of trucks to trusted service providers,” Howes added. SRM Sentinel, which is seamlessly integrated into existing workflows in the Decisiv SRM platform, is available at more than 4,800 service provider locations throughout the Decisiv SRM Ecosystem. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle market.

Companies enable integration to provide visibility into service and repair events for all makes and models of commercial vehicles through the industry’s largest dealer network Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today it is collaborating with Navistar to provide the 30,000 fleet users of SRM with connectivity to all International Truck and IC Bus dealer locations across North America. “Customers that use the Decisiv SRM platform can create Service Requests and receive status updates from the International and IC Bus service network through the International 360 service communications solution,” said Brian Mulshine, Director, Customer Experience at Navistar. With the addition of Navistar, which comprises the largest OEM dealer service network, Decisiv SRM can be employed to manage maintenance and repairs, improve uptime and reduce costs for fleets at more than 5,000 International, IC Bus, Volvo, Mack, Kenworth, Peterbilt, Isuzu, Hino and Michelin service locations across North America. The ability to incorporate the International Truck and IC Bus dealer network through SRM and communicate and collaborate during service events is a core benefit for our mutual customers, especially fleets that operate multiple makes and models of vehicles.

ASIST to reduce a minimum of 150 hours per month and greatly enhance customer satisfaction Two challenges related to providing customers with repair estimates at Prevost North American Parts and Service Centers were identified: ASIST enables the manufacturer to develop repair standards for its entire North American service network based on repair order and parts usage history, leading to a highly representative and accurate parts and repair time database for its vehicles, systems and components. ASIST is enhancing customer service at Prevost Parts and Service Centers in North America by enabling faster turnaround time through improved communication, enhanced shop efficiency, and improved consistency of service estimation and repair processes. A savings of at least ten minutes for each of the 500 monthly written estimates, and the ability to produce estimates without input from parts personnel or technicians—and send it to customers for approval—is adding up to hundreds of hours of time saved.