Whether you're running a billion-dollar telecommunications company or a cafe in Columbus, Ohio, the stories of companies that pride themselves on customer service are inspiring and heart-warming.
The pandemic allowed for the chance to reevaluate how customers can best be served as it became apparent that customers’ needs were changing rapidly," says Jeremy Murchland, president of travel insurance company Seven Corners.
His company's response was a customer guarantee called 24/SEVEN that includes a more intuitive purchase process, accessible customer care at any time, and assistance from the company's sales team.
The doctor will not see you
Chip Bell, a customer service consultant, says the move to telemedicine has taken place quickly during the pandemic.